According to the survey of UK banks, the majority feels that they do not found or get the right information about the development of their banks. which result the exertion of the credit crunch and lot of customers feeling letout of their accounts.

UK Banks need the Deep Customer Relation Management System, During the finance crisis. Here is the news one of the seven already cut out their money from their accounts , Because their are lot of crisis which are not acceptable by the customers, With this almost 57 percent of customers felt their banks did not consider their work according to their satisfaction or requirement. so they considering to move out the money out of their current accounts.
On the other side consultant said customers get all the information through websites, Emails , SMS oR hard documents like personalised documents, but customer said they would prefer these communicating ways should reach or informed them in time, so that they take better decisions on time with their finance.

With all these crisis a new website should be setup to allow the people to trace the bank accounts they may have lost track of. This website is jointly setup by British Association and National savings Investment.
People who think they lost their account with the fill of online form, now it is possible to passing the right information of the address of the account holders and these should be securly trace by the bank and the organisation directly communicate with the customers related to his enquiry. This scheme covers the 42 UK Banks. The main aim of this site is to deal with the claims for money within three months of receiving the form.